Income Tax Department Launches On-Line Chat Service

The Income Tax Department first time introduced a On-line live chat Servicing system for taxpayers to resolve their doubts in direct tax in easy way. A window has been hosted on the main page of the department’s website – –

Income Tax (IT) Department under the Union Finance Ministry has launched an on-line chat service on its national with a prominent icon stating ‘Live Chat Online- ask your query’. It was announced by Minister of State (MoS) for Finance, Shiv Pratap Shukla while replying in the Lok Sabha. Since its launch in October 2017 it has altogether benefited 8,424 people

The on-line chat service is aimed at facilitating the taxpayers resolve their queries by answering their basic queries and doubts relating to direct tax issues. The facility is available on all working days from Monday to Friday between 10 AM to 6 PM.

The module can also be accessed through a mobile application called ‘AayakarSetu’ on Android phone. Customer support executive having expertise in tax -related matters through this platform helps users in resolving their queries on-line.

Moreover, it has dedicated team of experts from IT department and independent tax practitioners to answer general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country and he added that more features would be added to the online chat system based on the feedback received by the department.

A person can enter the ‘chat room’ by furnishing an email-id and ask questions as a guest. “An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference,”

“The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.”

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